Introduction
CloudCare was originally developed from a
necessity of simplification and automation
for daily tasks in the Office 365 admin portal.
CloudCare acts as an extra layer on top of the
Office 365 admin portal and also connects it to
other IT environments, such as the local active
directory.
When the ICT-experts at IT-Care started to
use the tool on a daily basis, because it was
a real added value to the standard Office 365
portal, we decided to give our customers the
possibility to get access to the tool for daily user
management tasks. CloudCare continued to
grow, at the request of our existing customers,
and now includes several crucial advantages
in the daily management of the users. Of
course, the tool continues to respond to the
daily bottlenecks and frustrations of our
customers. Every time a new question comes
in, our development team examines the
implementation possibilities.
The needs of Groupe Forrest International S.A.
The Forrest Group is a group of companies which have a common shareholder, the Forrest
family. The companies, partially or entirely owned by the FORREST GROUP, are active in
the Democratic Republic of the Congo (DRC), Kenya and Belgium. Because of their different
activities in different countries, the Forrest Group has a lot of nomadic workers, working in
different places while away from their office, often using mobile devices to do their work.
The Office 365 tools offer a flexible solution in this situation. But managing such a diverse
workforce from IT-perspective is not that easy. The IT-responsible at the Forrest Group,
Patrick Malherbe, was looking for a tool that would simplify the user management of the
group. Patrick was one of the first and most active users of the CloudCare tool. From day
one he has been in direct contact with our developers, giving feedback, asking questions,
simply making the tool better.
Biggest advantage of CloudCare for Groupe Forrest S.A.
When we last asked Patrick to give us the biggest advantage of CloudCare for him, he said:
“CloudCare is a tool where I can quickly and centrally perform operations
that can be complex in the Office 365 and azure environment.”
For him CloudCare is a great complementary tool to the Microsoft Office 365 dashboard. It
allows him to easily access features that are not always obvious to master in the Microsoft
environment. It is a tool written by IT professionals that facilitates the user management
for IT professionals but also brings reporting opportunities to different departments of a
company such as HR.